THE CHALLENGE
Unified global platform for distributed teams

Sony needed a centralised platform to simplify how employees requested, provisioned, governed, and monitored cloud resources across AWS, Azure, and Google Cloud.

Joining after discovery, I translated business requirements into user experiences that balanced usability, governance, security, and scale. I worked with product managers, architects, engineers, and business stakeholders to shape a unified experience.

THE APPROACH
Understand before engineering begins.

Sony’s business units used different processes to request infrastructure, manage approvals, and monitor cloud usage. This fragmentation added complexity and limited visibility across cloud operations.

The goal was to unify these workflows into one platform, making cloud administration simpler while supporting governance, compliance, and scale.

Key Insight: Governance isn't bureaucracy—it's the shared language that allows distributed teams to build independently without creating chaos.

What I Built

• Unified Cloud Administration
  Connected requests, approvals, provisioning, and administration into consistent workflows across cloud providers.
  
  

• Simplified Workflows
  Streamlined complex processes for employees, approvers, cloud administrators, and platform owners.
  
  

• Clear Information Architecture
  Organised navigation and content to help users find what they needed and complete tasks efficiently.
  
  

• Reusable UX Patterns
  Established consistent patterns for dashboards, forms, approvals, and notifications.
  
  

• Cross-functional Collaboration
  Worked with product, architecture, engineering, and business teams to validate designs and support implementation.