THE CHALLENGE

Inconsistent experiences and duplication across multiple applications

IBM's Source2Pay (S2P) platform supports the end-to-end procurement lifecycle, enabling employees, procurement specialists, suppliers, and business stakeholders to efficiently manage sourcing, purchasing, contracting, supplier relationships, invoicing, and payment processes.

Enterprise procurement involves numerous user roles, business rules, approval workflows, compliance requirements, and interconnected applications. Users often needed to navigate complex processes across multiple systems, increasing cognitive load and reducing operational efficiency.

The challenge was to simplify these experiences while maintaining enterprise governance, scalability, and consistency across the procurement ecosystem.

THE APPROACH

Standards accelerate delivery

The decision to adopt IBM Carbon as the foundational design system provided a common vocabulary, but the real work was in mapping existing patterns to Carbon components and establishing how teams would adopt and contribute to the system.

Enterprise Workflow Simplification

Designed intuitive workflows that simplified procurement tasks across multiple enterprise applications, reducing unnecessary complexity for diverse user roles.

Consistent User Experience

Applied reusable interaction patterns and standardized UI components to improve consistency across the Source2Pay ecosystem.

Information Architecture

Improved navigation structures and content organization to help users locate information and complete procurement activities more efficiently.

Stakeholder Collaboration

Worked closely with product managers, architects, engineering teams, and business stakeholders to refine requirements, validate design solutions, and support iterative product delivery.

Scalable Design Solutions

Created enterprise-ready designs that could be reused across multiple procurement products while supporting future platform evolution.